About The Organisation
Inverclyde Council is responsible for delivering a wide range of essential public services to communities across the west of Scotland. As their digital environment continues to evolve, the council recognises the importance of maintaining a resilient and forward looking security posture that protects residents, staff and critical services. The council has invested significantly in modernising its technology landscape, ensuring services remain accessible, secure and efficient. With cyber threats becoming increasingly sophisticated and targeted towards public sector organisations, Inverclyde Council identified the need for improved visibility, operational responsiveness and a security model that could scale with their digital ambitions. After evaluating several providers, the council selected CyberLab to support the implementation of Sophos Managed Detection and Response (MDR). CyberLab’s expertise, responsiveness and alignment with the council’s existing Sophos estate were key factors in their decision, alongside the benefit of predictable, fixed pricing that reduced financial uncertainty.
The Business Challenge
Inverclyde Council sought to strengthen their ability to detect and respond to cyber threats across a diverse IT landscape, particularly as they continued to expand digital services and modern working practices. Key challenges included:
Limited internal capacity to maintain 24/7 threat monitoring. A requirement for clearer and more consistent visibility across their security estate. The need for expert support capable of guiding incident response activities. A desire to reduce the operational burden associated with managing complex security tooling. The importance of fixed, predictable pricing to support long term budgeting and avoid consumption based costs. Ensuring any new capability aligned with and enhanced their existing investment in Sophos technologies. Inverclyde Council needed a trusted partner capable of delivering a reliable, scalable and cost certain managed detection and response service.
The Solution
CyberLab worked closely with Inverclyde Council to adopt Sophos MDR, providing a fully managed 24/7 monitoring and response service designed to elevate their security operations. Support from CyberLab included guiding the council through the evaluation and selection of MDR providers and demonstrating how Sophos MDR could maximise value from their existing Sophos deployment. CyberLab also facilitated a smooth and efficient pre onboarding engagement with Sophos, preparing the council for a streamlined transition into full MDR onboarding. Together, CyberLab and Sophos provided the council with a security operations foundation designed for long term resilience and operational maturity.
“CyberLab has been a good partner throughout the engagement to date. Their team has been responsive, knowledgeable, and straightforward to work with, and the MDR platform stood out during our evaluation process. The initial engagement with Cyberlab and Sophos was positive and responsive. The fixed and predictable pricing model was a crucial factor in our decision, building on our existing investment in our Sophos estate and providing greater budget certainty compared with alternative consumption based proposals.”
– Allan McDonald, Digital and Customer Service Manager
Inverclyde Council
The Outcome
Inverclyde Council has already seen clear value from the collaborative approach taken by CyberLab and Sophos. Key outcomes included:
A more confident approach to monitoring and managing cyber threats. Stronger alignment between technology investments and operational requirements. Greater predictability in long term security costs. Early visibility into how Sophos MDR will enhance detection and response. A knowledgeable and responsive CyberLab team providing clear guidance throughout the engagement. The council is now positioned to progress into full MDR onboarding with the assurance that their environment will be supported by an experienced, highly capable security operations service.
Conclusion
For Inverclyde Council, the partnership with CyberLab and the adoption of Sophos MDR represents a significant step towards a more resilient and proactive cyber security posture. The combination of expert support, predictable pricing and advanced MDR capabilities ensures the council can continue modernising services with confidence.
Speak With an Expert
Enter your details and one of our experts will be in touch.
Whether you’re looking to implement basic cyber security best practice, improve your existing defences, or introduce a new system or solution, our team of expert consultants, engineers, and ethical hackers are here to help.
Our team specialise in creating bespoke security solutions and testing packages to improve and maintain your security posture.
We are 100% vendor agnostic and will only ever recommend the best products and solutions for your requirements.
