Security Support Services


Security Support Services

With cyber security now a board-level concern, the stakes have never been higher. 

Online threats are constantly evolving and an attack would cost your business thousands, but you do not have the manpower or expertise to keep your systems secure.

Even with the right technology in place, it must be correctly configured and regularly maintained to minimise risk and improve efficacy.

It’s not a unique situation, in fact, according to a UK Government survey over half of UK businesses lack basic security skills.¹

Security Support

Supported Vendors

Endpoint & Server

Other Sophos Central Products

Sophos XG & XGS & UTM Firewall

Business Premium Security Features

E3 Security Features

E5 Security Features

Data Loss Prevention

Web Security

Email Security

Security Information and Event Management (SIEM)

Security Orchestration, Automation & Response (SOAR)

Security Support Tiers

Standard Security Support

Our Standard Security Support is a pay-monthly reactive security support service to complement vendor support. 

We provide an extra layer of support to supplement your existing operation, contactable by both phone and email.

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Supported by Specialists

Benefit from the experience of our team of support professionals, who specialise in the products you use.

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Connect or Login Directly

We directly manage any supported equipment or cloud products to reduce the complexities associated with remote support.

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Leverage Vendor Partnerships

We collaborate closely with the most reputable cyber security vendors and can help secure a swift resolution to escalated issues.

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Responsive Support

Our experts address your issues as they arise. Let us know what isn't working and we will put a solution in place.

Managed Security Support

Our Managed Security Support is a proactive pay-monthly security support service. 

Including everything that features in our Standard Security Support and more, it’s designed to serve as an extension of your in-house team.

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Pro-active Monitoring

Wherever possible, we will configure email alerting and SNMP traps to alert our team to security concerns, allowing us to proactively rectify issues.

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Upgrades & Patching

Dependant on license entitlement, we include the installation of point upgrades to the supported solutions.

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System Backups & Restoration

Automatically backup your configured product policies and settings and, should it ever be necessary, can restore then to the state they were in at the last good backup.

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Quarterly Advice Sessions

A one-hour sessions with a security specialist each quarter to discuss our priority recommendations to enhance the security of supported products.

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Automated & Self-Service Reporting

Automated reporting, as far as possible, will provide health and product summaries direct to your inbox.

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Elective Changes

We include up to 5 elective changes per month. This could be changes to firewall rules or web policies - anything that doesn't have to go through technical scoping.

Need Round-the-Clock Coverage?

We offer an optional 24×7 Support upgrade to our Managed Security Support. 

Complementing our business-hours event and alert monitoring, you’ll be able to speak with an expert whenever the need arises with a direct line to our cyber security experts.

24×7 Support upgrade includes:
  • 24×7 coverage of P1 & P2 support requests
  • A direct out-of-hours number for our managed services team
  • A cyber security handbook containing:
    • Service Level Agreements
    • Escalation paths
    • System & configuration details
    • How to diagnose common issues

Why You Can Rely on CyberLab

Experienced Security Team

Working alongside the leaders in the industry, CyberLab is trusted to deliver the highest standard of service. Our ISO 27001 and Cyber Essentials Plus certification demonstrate that your infrastructure is supported by experts.

Ease Of Contact

Unlike most managed support offerings, we give you the option to contact your support team via phone or email. We understand that being able to speak to a human who understands your situation is more appealing than working solely via email tickets.

Substantial Cost Savings

We will manage and maintain your services and infrastructure for a fixed monthly fee. Ensure your systems are protected and that you are getting the best service for your budget and requirements without having to expand your team.

Best Security Practices

Demonstrate compliance and protect your endpoints, devices, servers, and software. We offer simple and quick implementation process and our team ensure your organisation and your data are secure.

Calvin Capital Success Story

Case Study

Calvin Capital

Nadeem and the team at Calvin Capital work with CyberLab on a daily basis, as well as on specific individual projects, to help ensure their short-, medium- and long-term objectives can be met.

“We have a very open and productive relationship with CyberLab, and they’re always really responsive when we have questions or suggestions. Being able to tap into knowledge and expertise that we trust across a wide range of technologies really helps us to keep moving forward. It’s a real partnership.

– Nadeem Shafi, Head of IT, Calvin Capital

Security Support

Control Costs, Maximise Value, Improve Security

Cyber security can be confusing, complicated, and incredibly stressful. We’re here to take the uncertainty away.

CyberLab’s Security Support products allow you to maintain control over your systems and programs, but with the peace of mind that you have an expert on hand whenever you need, all without hiring any more people.

Our Accreditations & Qualifications

CREST (the Council of Registered Ethical Security Testers) is an international accreditation with a strict Codes of Conduct and Ethics. CHECK is the Government-backed accreditation from the National Cyber Security Centre (NCSC) which certifies that a company can conduct authorised penetration tests of public sector systems and networks.

With decades of combined experience, our team and take pride in operating at the highest level of the industry  and always aim to go the extra mile.

CyberLab Accreditations

Cyber Essentials Plus

Cyber Resilience Centre Trusted Partner

IASME Consortium Gold Certified Company

CREST PEN TEST certified

CREST VA certified

Penetration Tester Accreditations

 CREST Practitioner Security Analysts 

CREST Registered Penetration Testers

CREST Certified Web Application Testers 

CREST Certified Infrastructure Testers

CHECK Team Member

CHECK Team Leader – Infrastructure

CHECK Team Leader – Applications

Cyber security certification logos

Speak With an Expert

Enter your details and one of our specialists will be in touch.

Whether you’re looking to implement basic cyber security best practice, improve your existing defences, or introduce a new system or solution, our team of expert consultants, engineers, and ethical hackers are here to help.

Our team specialise in creating bespoke security solutions and testing packages to improve and maintain your security posture.

We are 100% vendor agnostic and will only ever recommend the best products and solutions for your requirements.

If you like this, then take a look at…

Blog - The Cost of Cyber Security 
The Cost of Cyber Security: The Finance Directors Handbook
Blog - 5 tools to get things done
Dive into SME Security
Blog - Quick wins to be Cyber Secure
Quick Wins to be Cyber Secure
Blog - Vulnerability assessment
Finding Your Cyber Security Weaknesses