Policies & Legal | Privacy, Cookies, Terms & Conditions
CyberLab (“We”) are committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions) sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.
For the purpose of the Data Protection Act 2018 (the “Act”), the data controller is CyberLab
Information we may collect from you
We may collect and process the following Personal Information about you:
– Personal Information that you provide by filling in forms on the Website https://www.CyberLab.co.uk/ (the “Website”) including, but not limited to:- name; email address and telephone number. This is information provided at the time of registering with the Website, or posting or downloading material. We may also ask you for information when you report a problem with Website.
– If you contact us, we may keep a record of that correspondence.
– We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
– Details of your visits to Website [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
We will not sell, distribute or lease your Personal Information to third parties unless we have your permission; are required to do so by law; and/or to operate our systems properly, administer the Website, or protect ourselves or other Website users.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve Website and to deliver a better and more personalised service. They enable us:
– To estimate our audience size and usage pattern.
– To store information about your preferences, and so allow us to customise Website according to your individual interests.
– To speed up your searches.
– To recognise you when you return to the Website.
Where we store your Personal Data
We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to the Website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Personal Information will not be transferred outwith the UK, unless you are based outwith the UK and we need to contact you using the Personal Information you have provided.
Uses made of Personal Information
We use Personal Information held about you in the following ways:
– To ensure that content from the Website is presented in the most effective manner for you and for your computer.
– To provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
– To allow you to participate in interactive features of the Website, when you choose to do so.
– To notify you about changes to the Website.
You have the right to ask us not to process your Personal Information for marketing purposes. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your Personal Information. You can also exercise the right at any time by contacting us at hello at https://www.CyberLab.co.uk/
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
Access to Information
The Act gives you the right to access Personal Information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the Personal Information we hold about you.
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.
The Cookies We Set
- Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
- Orders processing related cookies
This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- Site preferences cookies
To provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
- From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
- As we sell products it's important for us to understand statistics about how many of the visitors to our site make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
Click here to access our Subject Access Request Form
We make every effort to ensure that our customers are happy with the products and level of service they receive from us. We know that sometimes things can go wrong, be assured we take all complaints seriously and aim to resolve them quickly and efficiently.
How you can raise a complaint
If you’re not completely happy with our products or any part of our service, please let us know as soon as you can. Our people are trained to deal with customer complaints, and they will always attempt to find a good solution to your complaint as quickly as possible.
Before contacting us, please have the following information to hand as it will help us locate your account and investigate your complaint efficiently.
- your business name
- your account number
- a brief description of your complaint
- your desired outcome to the complaint
The best way to get in touch with us is:
You can call us on 0333 050 8120 and we’ll do our best to resolve your complaint straight away, but sometimes reaching a resolution may take longer and we may need to look at it in more detail.
We monitor all emails received at email@example.com. We’ll reply in two working days and provide you with a point of contact for checking the progress on the resolution of your complaint.
We aim to resolve your complaint quickly and efficiently, and to keep you informed. However, if you are not happy with the progress in resolving your complaint you can ask the person you are speaking to, to escalate to their team leader.
Your case will remain open for 28 days, so you’ll have enough time to review and consider our proposal. If you’re happy with the resolution, please let us know so we can apply any required actions to your account and close your complaint.
If we don’t hear from you within the 28 days from the date of our formal response, we’ll take this as confirmation you’re satisfied with the resolution, and we’ll write to you again to let you know we’re closing your complaint.
If it’s been more than 8 weeks since the date you first contacted us, then you may refer your complaint to an independent third party or a relevant regulatory authority for further review and resolution. This process ensures that your concerns are addressed fairly and impartially.