Ways to Make a Complaint
Online
Fill out the form below to raise your complaint.
Phone
Call us on 0333 050 8120 to raise your complaint.
Email us to raise your complaint at [email protected].
Post
Send a letter FAO Complaints to Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP.
Make a Complaint
We’re sorry that you find yourself here, but we’re on‑hand to help.
We understand how frustrating it can be when something doesn’t go as expected. Our team is committed to resolving issues quickly, clearly, and with care. Whether you’ve encountered a problem with a service, a report, or an experience with our team, we’re here to listen and put things right.
At CyberLab, our approach is always consultative and people‑focused. That means we take the time to understand what’s happened, explain what we’ll do next, and work with you to reach a fair and transparent resolution. Our specialists draw on deep expertise across consultancy, engineering, and security testing to investigate concerns thoroughly and accurately.
Every complaint is handled with professionalism, confidentiality, and the same high standards you expect from us. We remain fully vendor agnostic and will only ever provide clear, objective recommendations based on what best supports you and your organisation.
If you’d like to raise a concern, please share the details with us using the form below. A member of our team will review your submission and get back to you as soon as possible.