What is Sophos MDR?
Sophos Managed Detection and Response (MDR) is Sophos’s own fully managed security service. Sophos AI agents and analysts monitor your environment 24/7, investigate suspicious activity and take action to contain and stop threats, rather than simply sending you an alert.
Sophos MDR works with the security tools you already have. It ingests telemetry from Sophos products and third-party endpoint, firewall, identity, email, network and cloud tools, including Microsoft, so you do not need to replace your existing stack.
Sophos MDR is part of Sophos Fusion, the Sophos AI-Native Cybersecurity Defense System and the evolution of Sophos Central. Every Sophos product you use feeds the same unified data lake, so a detection in one area can trigger a coordinated response across your whole environment.
Sophos MDR is available in two tiers: Sophos MDR (formerly MDR Essentials) and Sophos MDR Plus (formerly MDR Complete). CyberLab delivers the service as an authorised Sophos Titanium Partner, handling scoping, deployment, onboarding and ongoing support.
Why Choose CyberLab for Sophos MDR?
CyberLab is trusted by over 1,200 organisations across the UK to secure their operations, systems and data.
How Sophos MDR Works
Sophos MDR combines AI speed with human judgement. Sophos AI agents handle the volume and pace of modern attacks, while Sophos analysts supervise every step and own the outcome.
How CyberLab Delivers Sophos MDR
Sophos runs the 24/7 MDR service. CyberLab makes sure it is scoped, deployed and supported correctly for your organisation, from first conversation to renewal.
Our Sophos Partner Credentials
As a Sophos Titanium Partner and Sophos Public Sector Partner of the Year 2026, CyberLab is one of the UK’s leading Sophos MDR delivery partners. Together with Sophos, we protect over 600 organisations, backed by our own CREST, CHECK and ISO-certified security team.
Sophos Titanium Partner
Sophos MDR Partner
Sophos Endpoint Partner
Sophos Firewall Partner
Sophos MSP Partner
Sophos Partner Platform
AWARD
CyberLab Named Sophos Public Sector Partner of the Year 2026 and Awarded Titanium Partner Status
“Recognizing partners who consistently deliver exceptional value to customers is central to our partner strategy. Our Titanium partners represent the highest level of commitment, expertise, and performance, and we’re proud to work alongside CyberLab to help organizations strengthen their cybersecurity posture and achieve better outcomes.”
– Chris Bell, Senior Vice President of Global Channel at Sophos
Sophos MDR Service Tiers
Sophos has renamed its MDR tiers to reflect the expanded service. MDR Essentials is now Sophos MDR, and MDR Complete is now Sophos MDR Plus. Both tiers include new AI-powered capabilities at no extra cost.
Extend Sophos MDR with Sophos Fusion
Every Sophos product you add strengthens your Sophos MDR service, because each one shares data and responds as part of one connected defence.
How Much Does Sophos MDR Cost?
Sophos MDR is priced per user and server, so the cost depends on the size of your environment and the tier you choose. The main factors are the number of users and servers covered, Sophos MDR or Sophos MDR Plus, the length of your term and any add-ons such as Sophos Next-Gen SIEM. Existing Sophos licences can also affect pricing. Speak with our team for a tailored quote. If you already use Sophos, we can review your current licences and show where you would gain the most value.
Sophos MDR: Customer Success Stories
Sophos MDR
Moat Homes
Moat strengthens housing sector cyber resilience with CyberLab, securing 24/7 protection and Cyber Essentials certification for trusted resident data.
“With Sophos MDR in place and CyberLab’s wraparound support, we have 24/7 peace of mind knowing threats are being monitored and addressed by people who understand our environment.”
Sophos MDR
Sealey Group
From e-commerce security to 24/7 threat monitoring, Sealey Group trusts CyberLab to protect their business and customer data from evolving cyber threats.
“CyberLab’s managed services have been a game-changer for us. They’ve allowed me to focus on the bigger picture while knowing our operations are secure around the clock. Their proactive approach and tailored solutions have provided us with the peace of mind to continue delivering excellence to our customers.”
REPORT
Sophos State of Ransomware Report 2026
Annual Report on Global Ransomware Trends
Why do organizations fall victim to ransomware? How do they recover? What business and human impacts can you expect if it happens to you? Download the Sophos State of Ransomware Report 2026 to find out.
What You Get
The Sophos MDR service, with CyberLab’s expertise wrapped around it.
From Sophos
- 24/7 threat monitoring, hunting and response by Sophos analysts
- AI-powered triage and investigation, averaging 89 seconds from alert to automated response
- Email Monitoring System and two-way third-party integrations
- Weekly and monthly case reporting and monthly ThreatCast briefings
- Full-scale incident response and breach protection warranty with Sophos MDR Plus
From CyberLab
- Scoping, deployment and onboarding by Sophos-trained engineers
- Integration of your existing Microsoft and third-party tools
- Regular health checks and configuration reviews
- A dedicated UK account manager from first call to renewal
- Managed Security Support for hands-on day-to-day help
- Access to CyberLab's wider services, from penetration testing to incident response
Sophos MDR on the Tales from the CyberLab Podcast
TALES FROM THE CYBERLAB
Episode 25 | Agentic AI in Cyber Security Explained with Sophos
with Dave Mareels, VP of Product Management at Sophos
What does an agentic SOC really look like, and how should you judge an MDR provider that claims to be one? In this episode of Tales from the CyberLab, Adam Myers and Dave Mareels, who leads Sophos MDR, explain how AI agents and human analysts share the work inside Sophos MDR, why speed must be matched with quality, and the questions every buyer should ask before choosing or switching MDR provider.
Webinar Series
Sophos MDR Quarterly Updates
Adam Myers, Sales Director at CyberLab, teams up with experts from Sophos to explore the forefront of proactive cyber defences. Each session delivers essential updates, compelling real-world success stories, and practical strategies to enhance your organisation’s security posture.
FAQs:
Sophos MDR suits organisations that need 24/7 threat detection and response but do not have the people or budget to run their own security operations centre. Sophos MDR is a good fit if your team handles remediation, while Sophos MDR Plus suits organisations that want Sophos to handle full incident response for them. Speak with our team and we will recommend the right tier for your environment.
Both tiers include 24/7 monitoring, threat hunting, threat containment, AI-powered investigation and the Email Monitoring System. Sophos MDR Plus adds full-scale incident response by Sophos with no hourly caps, a dedicated Incident Response Lead, deep root cause analysis and a breach protection warranty covering up to $1m in response costs.
Sophos renamed its MDR tiers in 2026. MDR Essentials is now Sophos MDR, and MDR Complete is now Sophos MDR Plus. Existing customers keep the same core service and gain new capabilities, including always-on threat hunting and the Email Monitoring System. Speak with your CyberLab account manager about how the change affects your renewal.
No. Sophos MDR is Sophos’s own managed service, run by Sophos analysts from global security operations centres. CyberLab delivers it as a Sophos Titanium Partner, handling scoping, deployment, onboarding, integration, health checks and ongoing account management, so you have a UK partner supporting you throughout.
Yes. Sophos MDR integrates with a wide range of non-Sophos tools, including Microsoft, CrowdStrike and Palo Alto Networks, so you do not need to replace your existing stack. New two-way integrations let Sophos analysts take response actions directly in supported third-party tools. CyberLab assesses your environment during onboarding and configures the integrations for you.
Sophos MDR uses AI agents to triage, investigate and hunt for threats at machine speed, averaging 89 seconds from alert to automated response. It is not fully autonomous: Sophos analysts set the agents’ boundaries, supervise their work and govern critical response actions, so a human always owns the outcome.
Sophos Fusion is the Sophos AI-Native Cybersecurity Defense System and the evolution of Sophos Central. It connects every Sophos product, plus hundreds of third-party integrations, into one system that shares data and responds as one. Sophos MDR is the managed service that runs on top of it, and every Sophos product you add gives Sophos analysts more visibility and more ways to respond.
The Email Monitoring System (EMS) is included with Sophos MDR and Sophos MDR Plus at no extra cost. It identifies email threats missed by non-Sophos email security tools and allows Sophos analysts to claw back malicious messages from Microsoft 365 and Google Workspace mailboxes.
Sophos XDR Powered by Secureworks is the detection and response technology your own team uses to investigate and respond to threats. Sophos MDR is a fully managed service in which Sophos analysts use that same technology to monitor and respond 24/7 on your behalf. Choose Sophos XDR if you have an in-house security team, or Sophos MDR if you want Sophos to run detection and response for you.
Not always. Sophos MDR focuses on detecting and stopping threats. Sophos Next-Gen SIEM adds long-term data retention of up to 10 years and built-in compliance dashboards, which helps organisations that need to evidence controls to auditors or regulators, such as NHS DSPT or ISO 27001.
Get a Sophos MDR Quote
Enter your details and one of our Sophos experts will be in touch.
Whether you are new to Sophos, moving from MDR Essentials or MDR Complete, or looking to get more from your existing Sophos licences, our team will recommend the right Sophos MDR tier and add-ons for your environment.
This page was reviewed by Jim Strongitharm, Technical Services Manager at CyberLab, on 26.10.26.
