24/7 Emergency Incident Response
If you are currently experiencing a cyber attack, you need rapid, decisive action. CyberLab offers a dedicated 24/7 emergency contact number, connecting you directly with experienced Incident Response professionals who can begin triage immediately. What happens when you call...
1. Immediate Triage
A specialist will assess the situation, gather essential information and determine the urgency and scope of the incident.
2. Rapid Containment
Experts begin working on the incident straight away, taking steps to isolate affected systems, prevent further spread and stabilise your environment.
3. Quotation and Authorisation
A clear proposal is prepared and sent directly to you for approval, outlining the expected work and required hours.
4. Investigation and Recovery
The Incident Response team conducts an investigation, identifies the root cause and supports your recovery. You receive a formal report upon completion.
Our Incident Response Service Models
Ad Hoc Incident Response
Ideal for organisations without a current retainer or prior relationship with CyberLab.
- 24/7 emergency access.
- Hourly rate model.
- Typically begins with an initial block of hours for investigation.
- No long‑term commitment required.
- Designed for urgent, unplanned breaches.
This is the fastest way to get help during an unexpected cyber attack.
Prepared Incident Response
Perfect for organisations that want guaranteed priority response but prefer a pay‑as‑you‑use model.
- One‑time onboarding fee.
- Full Incident Response onboarding, including environment understanding and access preparation.
- Guaranteed response times.
- Pay for Incident Response hours only if and when an incident occurs.
This option offers peace of mind without upfront hour commitments.
Proactive Cyber Retainer
Designed for organisations that want the highest level of readiness and ongoing protection.
- Purchase a block of hours upfront (typically a minimum of 40).
- Includes full onboarding and guaranteed response times.
- Enables the fastest possible response to a cyber attack.
This is the most comprehensive and flexible option for long-term resilience against cyber attacks.
Why choose CyberLab for Incident Response?
24/7 Access to Specialists
Get immediate support from experienced Incident Response professionals through our dedicated emergency line, giving you rapid guidance when every second counts.
Service Models That Fit Your Needs
Choose from flexible response options designed for organisations of all sizes, ensuring you only pay for the level of readiness and support you require.
Fast Containment and Investigation
Our experts act quickly to contain threats, limit disruption and begin forensic investigation, helping your organisation recover with minimal downtime.
Clear Communication Throughout
Stay informed at every stage with structured updates, transparent actions and detailed reporting that support confident decision‑making.
One of our CREST, CHECK, and Cyber Scheme certified consultants will work with you to define the scope of the engagement and ensure that our tests will fulfil your requirements.
Your assigned consultant will gather information on your organisation, including:
- IP addresses of websites and MX records
- Details of e-mail addresses
- Social networks
- People search
- Job search websites
This information will assist in identifying and exploiting any vulnerabilities or weaknesses.
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ISO 27001 is a globally recognised framework for managing information security risks. While penetration testing is not explicitly required, it plays a crucial role in meeting the standard’s risk assessment requirements by identifying weaknesses in systems and strengthening security controls.
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RELATED SERVICE
Sophos MDR
Managed Detection and Response from Sophos
Where others stop at notification, Sophos MDR takes action. Few organisations have the right tools, people, and processes in-house to manage their security program around-the-clock while proactively defending against new and emerging threats.
Unlike other MDR services which simply notify you of suspicious events, Sophos MDR provides an elite team of threat hunters and response experts to take targeted actions on your behalf to neutralise even the most sophisticated threats.
TALES FROM THE CYBERLAB
Episode 7 | Ransomware Response Explained with Sophos
Featuring Peter Mackenzie, Director of Incident Response
In this episode, we’re joined by Peter Mackenzie from Sophos, to explore how organisations can successfully respond to ransomware attacks and other cyber incidents.
CREST, CHECK & Cyber Scheme Certified
CREST (the Council of Registered Ethical Security Testers) is an international accreditation with a strict Codes of Conduct and Ethics. CHECK is the Government-backed accreditation from the National Cyber Security Centre (NCSC) which certifies that a company can conduct authorised penetration tests of public sector systems and networks.
All our penetration testers are certified by CREST, with senior consultants certified by CREST to the highest CCT Level. Our testers are also either CHECK Team Leaders (CTL’s) or Team Members (CTM’s).
Security testers that pass the Cyber Scheme exams demonstrate ‘competence and skill at the highest levels’ as defined by the National Technical Authority for Cyber Security (NCSC).
Our team have decades of combined experience and take pride in operating at the highest level of the industry – conducting a broad range of government and commercial tests – and always aim to go the extra mile.
Speak With an Expert
Enter your details and one of our experts will be in touch.
Whether you’re looking to implement basic cyber security best practice, improve your existing defences, or introduce a new system or solution, our team of expert consultants, engineers, and ethical hackers are here to help.
Our team specialise in creating bespoke security solutions and testing packages to improve and maintain your security posture.
We are 100% vendor agnostic and will only ever recommend the best products and solutions for your requirements.
