Our Standard Security Support is a pay-monthly reactive security support service to complement vendor support. We provide an extra layer of support to supplement your existing operation, contactable by both phone and email.
Supported by Specialists
Benefit from the experience of our team of support professionals, who specialise in the products you use.
Leverage Vendor Partnerships
We collaborate closely with the most reputable cyber security vendors and can help secure a swift resolution to escalated issues.
Connect or Login Directly
We directly manage any supported equipment or cloud products to reduce the complexities associated with remote support.
Responsive Support
Our experts address your issues as they arise. Let us know what isn't working and we will put a solution in place.
Our Managed Security Support is a proactive pay-monthly security support service. Including everything that features in our Standard Security Support and more, it’s designed to serve as an extension of your in-house team.
Proactive Monitoring
Wherever possible, we will configure email alerting and SNMP traps to alert our team to security concerns, allowing us to proactively rectify issues.
Upgrades & Patching
Dependant on license entitlement, we include the installation of point upgrades to the supported solutions.
System Backups & Restoration
Automatically backup your configured product policies and settings and, should it ever be necessary, can restore then to the state they were in at the last good backup.
Quarterly Advice Sessions
A one-hour sessions with a security specialist each quarter to discuss our priority recommendations to enhance the security of supported products.
Automated & Self-Service Reporting
Automated reporting, as far as possible, will provide health and product summaries direct to your inbox.
Elective Changes
We include up to 5 elective changes per month. This could be changes to firewall rules or web policies - anything that doesn't have to go through technical scoping.
Supported Vendors
Endpoint & Server
Other Sophos Central Products
Sophos XG & XGS & UTM Firewall
Business Premium Security Features
E3 Security Features
E5 Security Features
Data Loss Prevention
Web Security
Email Security
Security Information and Event Management (SIEM)
Security Orchestration, Automation & Response (SOAR)
One of our CREST, CHECK, and Cyber Scheme certified consultants will work with you to define the scope of the engagement and ensure that our tests will fulfil your requirements.
Your assigned consultant will gather information on your organisation, including:
- IP addresses of websites and MX records
- Details of e-mail addresses
- Social networks
- People search
- Job search websites
This information will assist in identifying and exploiting any vulnerabilities or weaknesses.
Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits. Spectacular visualize customer directed convergence without revolutionary ROI.
Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Spectacular maintain clicks-and-mortar solutions without functional solutions.
ISO 27001 is a globally recognised framework for managing information security risks. While penetration testing is not explicitly required, it plays a crucial role in meeting the standard’s risk assessment requirements by identifying weaknesses in systems and strengthening security controls.
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.
Podcasting operational change management inside of workflows to establish a framework. Taking seamless key performance indicators offline to maximise the long tail. Keeping your eye on the ball while performing a deep dive on the start-up mentality to derive convergence on cross-platform integration.
Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits. Spectacular visualize customer directed convergence without revolutionary ROI.
Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Spectacular maintain clicks-and-mortar solutions without functional solutions.
Need Round-the-Clock Coverage?
We offer an optional 24×7 Support upgrade to our Managed Security Support.
Complementing our business-hours event and alert monitoring, you’ll be able to speak with an expert whenever the need arises with a direct line to our cyber security experts.
24×7 Support upgrade includes:
- 24×7 coverage of P1 & P2 support requests
- A direct out-of-hours contact number
Plus a cyber security handbook containing:
-
- Service Level Agreements
- Escalation paths
- System & configuration details
- How to diagnose common issues
Success Stories
Managed Security Support
CSH Transport & Forwarding
CSH Transport partnered with CyberLab to enhance their cyber security, ensuring resilient operations through robust Microsoft 365 protection and achieving Cyber Essentials certification.
“Working with CyberLab has been a seamless and highly effective experience. Their expertise in securing our Microsoft 365 environment and guiding us through Cyber Essentials certification has significantly strengthened our overall security posture. The proactive monitoring and responsive support have given us the confidence to focus on delivering exceptional services to our customers, knowing that our systems are protected by a trusted partner.”
Managed Security Support
Futaba Manufacturing UK
From safeguarding manufacturing operations to proactive threat detection, Futaba Manufacturing UK (FMUK) relies on CyberLab’s expert solutions to protect their data and systems from evolving cyber risks.
“CyberLab’s managed services have been a game-changer for us. They’ve allowed me to focus on the bigger picture while knowing our operations are secure around the clock. Their proactive approach and tailored solutions have provided us with the peace of mind to continue delivering excellence to our customers.”
Why You Can Rely on CyberLab
Experienced Security Team
Working alongside the leaders in the industry, CyberLab is trusted to deliver the highest standard of service. Our ISO 27001 and Cyber Essentials Plus certification demonstrate that your infrastructure is supported by experts.
Ease Of Contact
Unlike most managed support offerings, we give you the option to contact your support team via phone or email. We understand that being able to speak to a human who understands your situation is more appealing than working solely via email tickets.
Substantial Cost Savings
We will manage and maintain your services and infrastructure for a fixed monthly fee. Ensure your systems are protected and that you are getting the best service for your budget and requirements without having to expand your team.
Best Security Practices
Demonstrate compliance and protect your endpoints, devices, servers, and software. We offer simple and quick implementation process and our team ensure your organisation and your data are secure.
CREST, CHECK & Cyber Scheme Certified
CREST (the Council of Registered Ethical Security Testers) is an international accreditation with a strict Codes of Conduct and Ethics. CHECK is the Government-backed accreditation from the National Cyber Security Centre (NCSC) which certifies that a company can conduct authorised penetration tests of public sector systems and networks.
All our penetration testers are certified by CREST, with senior consultants certified by CREST to the highest CCT Level. Our testers are also either CHECK Team Leaders (CTL’s) or Team Members (CTM’s).
Security testers that pass the Cyber Scheme exams demonstrate ‘competence and skill at the highest levels’ as defined by the National Technical Authority for Cyber Security (NCSC).
Our team have decades of combined experience and take pride in operating at the highest level of the industry – conducting a broad range of government and commercial tests – and always aim to go the extra mile.
Managed Security Support FAQ's
Security Support Services: Frequently Asked Questions
CyberLab provides full 1st to 3rd line support, ensuring seamless issue resolution. With direct login and access to supported solutions, resolution times are faster, and many issues can be resolved without requiring a remote session, reducing downtime for your business.
We offer different levels of support depending on your needs. Our team can provide a consultation to help you choose between:
- MSP Support – Includes first-line support as part of a licence purchase.
- Standard Security Support – Covers working hours support, vendor partnerships, and direct access to supported solutions.
- Managed Security Support – A full-service package with proactive monitoring, quarterly advisory sessions, configuration backups, and elective changes.
CyberLab provides full 1st to 3rd line support, ensuring seamless issue resolution. With direct login and access to supported solutions, resolution times are faster, and many issues can be resolved without requiring a remote session, reducing downtime for your business.
- MSP Support: A licence purchase with first-line support.
- Managed Security Support: A full-service package that includes…
- Everything from Standard Security Support.
- Proactive monitoring.
- Quarterly advisory sessions.
- Elective changes.
- Configuration backups and point upgrades.
CyberLab engineers monitor emails and product alerts between 07:30 and 22:00 daily. Outside these hours, support is available for P1 and P2 issues only, including both phone calls and other urgent requests.
There is a minimum 12-month commitment on all services. Significant discounts are available for 24- and 36-month commitments.
Yes, our services integrate with a range of security solutions. Our team ensures seamless integration with your current security setup.
We help organisations meet compliance requirements by ensuring security solutions are configured, monitored, and maintained properly. Advisory sessions are also available to keep you informed about regulatory changes.
In the event of a cyber incident, our team provides:
- Proactive monitoring and response guidance.
- Direct access to security experts.
- Assistance in containing and mitigating threats.
Click here and fill out the form below for a consultation. We’ll assess your security needs and guide you through the setup process.
E-BOOK
Managed Security Support Brochure
Simple, secure, reliable managed security services designed to protect your organisation. Get help when you need it most and improve your cyber security posture.
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Managed Security Support Datasheet
Simple, secure, reliable managed security services designed to protect your organisation. Get help when you need it most and improve your cyber security posture.
Speak With an Expert
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Whether you’re looking to implement basic cyber security best practice, improve your existing defences, or introduce a new system or solution, our team of expert consultants, engineers, and ethical hackers are here to help.
Our team specialise in creating bespoke security solutions and testing packages to improve and maintain your security posture.
We are 100% vendor agnostic and will only ever recommend the best products and solutions for your requirements.
