CyberLab Control Services | Security Support Services
Support.
CyberLab Control Services
Simple, secure, reliable managed security services designed to protect your organisation. Get help when you need it most and improve your cyber security posture.
We provide that extra layer to supplement your existing operation and complement vendor support, an easy way to outsource and address the complex, specialised issues.
Select the level of service to suit your needs and budget. Our experts, contactable by both phone and email, can detect the problem, protect your organisation, and support your team.
Supported Vendors
Endpoint & Server
Other Sophos Central Products
Sophos XG & XGS & UTM Firewall
Business Premium Security Features
E3 Security Features
E5 Security Features
Data Loss Prevention
Web Security
Email Security
Security Information and Event Management (SIEM)
Security Orchestration, Automation & Response (SOAR)
Security Support Tiers
Standard Security Support
Our Standard Security Support is a pay-monthly reactive security support service to complement vendor support.
We provide an extra layer of support to supplement your existing operation, contactable by both phone and email.
Supported by Specialists
Benefit from the experience of our team of support professionals, who specialise in the products you use.
Connect or Login Directly
We directly manage any supported equipment or cloud products to reduce the complexities associated with remote support.
Leverage Vendor Partnerships
We collaborate closely with the most reputable cyber security vendors and can help secure a swift resolution to escalated issues.
Responsive Support
Our experts address your issues as they arise. Let us know what isn't working and we will put a solution in place.
Managed Security Support
Our Managed Security Support is a proactive pay-monthly security support service.
Including everything that features in our Standard Security Support and more, it’s designed to serve as an extension of your in-house team.
Pro-active Monitoring
Wherever possible, we will configure email alerting and SNMP traps to alert our team to security concerns, allowing us to proactively rectify issues.
Upgrades & Patching
Dependant on license entitlement, we include the installation of point upgrades to the supported solutions.
System Backups & Restoration
Automatically backup your configured product policies and settings and, should it ever be necessary, can restore then to the state they were in at the last good backup.
Quarterly Advice Sessions
A one-hour sessions with a security specialist each quarter to discuss our priority recommendations to enhance the security of supported products.
Automated & Self-Service Reporting
Automated reporting, as far as possible, will provide health and product summaries direct to your inbox.
Elective Changes
We include up to 5 elective changes per month. This could be changes to firewall rules or web policies - anything that doesn't have to go through technical scoping.
Need Round-the-Clock Coverage?
We offer an optional 24×7 Support upgrade to our Managed Security Support.
Complementing our business-hours event and alert monitoring, you’ll be able to speak with an expert whenever the need arises with a direct line to our cyber security experts.
24×7 Support upgrade includes:
- 24×7 coverage of P1 & P2 support requests
- A direct out-of-hours contact number
- A cyber security handbook containing:
- Service Level Agreements
- Escalation paths
- System & configuration details
- How to diagnose common issues
Case Study
Futaba Manufacturing UK
From safeguarding manufacturing operations to proactive threat detection, Futaba Manufacturing UK (FMUK) relies on CyberLab’s expert solutions to protect their data and systems from evolving cyber risks.
“CyberLab’s managed services have been a game-changer for us. They’ve allowed me to focus on the bigger picture while knowing our operations are secure around the clock. Their proactive approach and tailored solutions have provided us with the peace of mind to continue delivering excellence to our customers.”
– Matt Cooper, IT Manager
Why You Can Rely on CyberLab
Experienced Security Team
Working alongside the leaders in the industry, CyberLab is trusted to deliver the highest standard of service. Our ISO 27001 and Cyber Essentials Plus certification demonstrate that your infrastructure is supported by experts.
Ease Of Contact
Unlike most managed support offerings, we give you the option to contact your support team via phone or email. We understand that being able to speak to a human who understands your situation is more appealing than working solely via email tickets.
Substantial Cost Savings
We will manage and maintain your services and infrastructure for a fixed monthly fee. Ensure your systems are protected and that you are getting the best service for your budget and requirements without having to expand your team.
Best Security Practices
Demonstrate compliance and protect your endpoints, devices, servers, and software. We offer simple and quick implementation process and our team ensure your organisation and your data are secure.
Case Study
Calvin Capital
Nadeem and the team at Calvin Capital work with CyberLab on a daily basis, as well as on specific individual projects, to help ensure their short-, medium- and long-term objectives can be met.
– Nadeem Shafi, Head of IT, Calvin Capital
Our Accreditations & Qualifications
CREST (the Council of Registered Ethical Security Testers) is an international accreditation with a strict Codes of Conduct and Ethics. CHECK is the Government-backed accreditation from the National Cyber Security Centre (NCSC) which certifies that a company can conduct authorised penetration tests of public sector systems and networks.
With decades of combined experience, our team and take pride in operating at the highest level of the industry and always aim to go the extra mile.
CyberLab Accreditations
Cyber Essentials Plus
Cyber Resilience Centre Trusted Partner
IASME Consortium Gold Certified Company
CREST PEN TEST certified
CREST VA certified
Penetration Tester Accreditations
CREST Practitioner Security Analysts
CREST Registered Penetration Testers
CREST Certified Web Application Testers
CREST Certified Infrastructure Testers
CHECK Team Member
CHECK Team Leader – Infrastructure
CHECK Team Leader – Applications
FAQ's
Security Support Services: Frequently Asked Questions
CyberLab provides full 1st to 3rd line support, ensuring seamless issue resolution. With direct login and access to supported solutions, resolution times are faster, and many issues can be resolved without requiring a remote session, reducing downtime for your business.
We offer different levels of support depending on your needs. Our team can provide a consultation to help you choose between:
- MSP Support – Includes first-line support as part of a licence purchase.
- Standard Security Support – Covers working hours support, vendor partnerships, and direct access to supported solutions.
- Managed Security Support – A full-service package with proactive monitoring, quarterly advisory sessions, configuration backups, and elective changes.
CyberLab provides full 1st to 3rd line support, ensuring seamless issue resolution. With direct login and access to supported solutions, resolution times are faster, and many issues can be resolved without requiring a remote session, reducing downtime for your business.
- MSP Support: A licence purchase with first-line support.
- Managed Security Support: A full-service package that includes…
- Everything from Standard Security Support.
- Proactive monitoring.
- Quarterly advisory sessions.
- Elective changes.
- Configuration backups and point upgrades.
CyberLab engineers monitor emails and product alerts between 07:30 and 22:00 daily. Outside these hours, support is available for P1 and P2 issues only, including both phone calls and other urgent requests.
There is a minimum 12-month commitment on all services. Significant discounts are available for 24- and 36-month commitments.
Yes, our services integrate with a range of security solutions. Our team ensures seamless integration with your current security setup.
We help organisations meet compliance requirements by ensuring security solutions are configured, monitored, and maintained properly. Advisory sessions are also available to keep you informed about regulatory changes.
In the event of a cyber incident, our team provides:
- Proactive monitoring and response guidance.
- Direct access to security experts.
- Assistance in containing and mitigating threats.
Contact our team using the form below for a consultation. We’ll assess your security needs and guide you through the setup process.
Speak With an Expert
Enter your details and one of our specialists will be in touch.
Whether you’re looking to implement basic cyber security best practice, improve your existing defences, or introduce a new system or solution, our team of expert consultants, engineers, and ethical hackers are here to help.
Our team specialise in creating bespoke security solutions and testing packages to improve and maintain your security posture.
We are 100% vendor agnostic and will only ever recommend the best products and solutions for your requirements.
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