Ways to Make a Complaint
Online
Fill out the form below to raise your complaint.
Phone
Call us on 0333 050 8120 to raise your complaint.
Email us to raise your complaint at [email protected].
Post
Send a letter FAO Complaints to Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP.
Managed Detection and Response (MDR)
Where others stop at notification, Sophos MDR takes action.
Modern threats are becoming increasingly advanced, with bad actors using an organisation’s legitimate applications for malicious purposes.
Few organisations have the right tools, people, and processes in-house to manage their security program around-the-clock while proactively defending against new and emerging threats.
Unlike other managed detection and response (MDR) services, which simply notify you of attacks or suspicious events, Sophos MDR provides you with an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralise even the most sophisticated threats.
Intercept X with XDR
Sophos Intercept X prevents attacks with a unique combination of deep learning malware detection, exploit prevention, anti-ransomware, and more.
Intercept X is the first XDR solution designed for IT administrators and security analysts to solve IT operations and threat hunting use cases. It allows you to ask any question about what has happened in the past, and what is currently happening on your endpoints. Hunt threats to detect active adversaries or leverage to maintain IT security hygiene.
When an issue is found, you can respond remotely and with precision.
You can read more about how we have implemented Sophos Intercept X with XDR in these case studies:
Managed Detection and Response (MDR)
Where others stop at notification, Sophos MDR takes action.
Modern threats are becoming increasingly advanced, with bad actors using an organisation’s legitimate applications for malicious purposes.
Few organisations have the right tools, people, and processes in-house to manage their security program around-the-clock while proactively defending against new and emerging threats.
Unlike other managed detection and response (MDR) services, which simply notify you of attacks or suspicious events, Sophos MDR provides you with an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralise even the most sophisticated threats.
Intercept X with XDR
Sophos Intercept X prevents attacks with a unique combination of deep learning malware detection, exploit prevention, anti-ransomware, and more.
Intercept X is the first XDR solution designed for IT administrators and security analysts to solve IT operations and threat hunting use cases. It allows you to ask any question about what has happened in the past, and what is currently happening on your endpoints. Hunt threats to detect active adversaries or leverage to maintain IT security hygiene.
When an issue is found, you can respond remotely and with precision.
You can read more about how we have implemented Sophos Intercept X with XDR in these case studies:
Make a Complaint
We’re sorry that you find yourself here, but we’re on‑hand to help.
We understand how frustrating it can be when something doesn’t go as expected. Our team is committed to resolving issues quickly, clearly, and with care. Whether you’ve encountered a problem with a service, a report, or an experience with our team, we’re here to listen and put things right.
At CyberLab, our approach is always consultative and people‑focused. That means we take the time to understand what’s happened, explain what we’ll do next, and work with you to reach a fair and transparent resolution. Our specialists draw on deep expertise across consultancy, engineering, and security testing to investigate concerns thoroughly and accurately.
Every complaint is handled with professionalism, confidentiality, and the same high standards you expect from us. We remain fully vendor agnostic and will only ever provide clear, objective recommendations based on what best supports you and your organisation.
If you’d like to raise a concern, please share the details with us using the form below. A member of our team will review your submission and get back to you as soon as possible.