Policies & Legal | Privacy, Cookies, Terms & Conditions
Policies
This is the CyberLab Cookie Policy for https://cyberlab.co.uk
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.
The Cookies We Set
- Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. - Orders processing related cookies
This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. - Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. - Site preferences cookies
To provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page. - From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
- As we sell products it's important for us to understand statistics about how many of the visitors to our site make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
You can submit a Subject Access Request (SAR) here.
A SAR is a request for personal data only which is information that relates to the subject as an identified or identifiable individual. An individual can only make a request for their own information (with certain exceptions) Please refer to our Privacy Policy. We will require comprehensive information of the details, dates and search criteria to help us fulfil your request.
We make every effort to ensure that our customers are happy with the products and level of service they receive from us. We know that sometimes things can go wrong, be assured we take all complaints seriously and aim to resolve them quickly and efficiently.
How you can raise a complaint
If you’re not completely happy with our products or any part of our service, please let us know as soon as you can. Our people are trained to deal with customer complaints, and they will always attempt to find a good solution to your complaint as quickly as possible.
Before contacting us, please have the following information to hand as it will help us locate your account and investigate your complaint efficiently.
- your business name
- your account number
- a brief description of your complaint
- your desired outcome to the complaint
The best way to get in touch with us is:
By phone
You can call us on 0333 050 8120 and we’ll do our best to resolve your complaint straight away, but sometimes reaching a resolution may take longer and we may need to look at it in more detail.
By email:
We monitor all emails received at [email protected]. We’ll reply in two working days and provide you with a point of contact for checking the progress on the resolution of your complaint.
We aim to resolve your complaint quickly and efficiently, and to keep you informed. However, if you are not happy with the progress in resolving your complaint you can ask the person you are speaking to, to escalate to their team leader.
Your case will remain open for 28 days, so you’ll have enough time to review and consider our proposal. If you’re happy with the resolution, please let us know so we can apply any required actions to your account and close your complaint.
If we don’t hear from you within the 28 days from the date of our formal response, we’ll take this as confirmation you’re satisfied with the resolution, and we’ll write to you again to let you know we’re closing your complaint.
Deadlock
If it’s been more than 8 weeks since the date you first contacted us, then you may refer your complaint to an independent third party or a relevant regulatory authority for further review and resolution. This process ensures that your concerns are addressed fairly and impartially.
Chess Cybersecurity Ltd trading as Cyberlab is committed to achieving net zero emissions by 2035.