Make A Complaint
We're sorry that you're unhappy with our services - let us help.
Make a complaint
We’re sorry that you find yourself here, but we’re on hand to help.
You can make a complaint through a variety of ways. We will acknowledge the receipt of your complaint within 72 hours of the complaint date and aim to resolve your query as soon as we can.
Ways to file your complaint
Online
Fill out the form below to raise your complaint.
Phone
Call us on 0333 050 8120 to raise your complaint.
Email us to raise your complaint at [email protected].
Post
Send a letter FAO Complaints to Bridgford House, Heyes Lane, Alderley Edge, Cheshire, SK9 7JP.
Make a complaint online
Share your contact details and complaint here, and our team will get back to you promptly.